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Incomelec Services

Incomelec Service Plan

To maintain and protect your investment over time, Incomelec has designed a Support and Maintenance Plan that will adjust to the needs of your project, all include support desk, telephone support, on-site support, defined time for total part replacement.

Silver

Complete

Gold

Advanced

Diamond

Preferential

Silver

Gold

Diamond

Service level

Days of Service
Time we will dedicate to your project
Monday to Friday
Monday to Monday
Monday to Monday
Hours of operation
We have services tailored to your needs
8 x 5
Hours/ Days
18 x 7
Hours/ Days
24 x 7
Hours/ Days
Weekends
Night Schedule
On-site response time
Maximum 16
Hours
Maximum 6
Hours
Maximum 3
Hours
Telephone response time
Maximum 12
Hours
Maximum 6
Hours
Maximum 3
Hours
Time in telephone solution
Maximum 8
Days
Maximum 8
Days
Maximum 3
Hours
On-site solution time
Maximum 8
Days
Maximum 8
Days
Maximum 3
Hours
Maintenance per year
2
per year
3
per year
4
per year
Temporary spare parts on loan
8 days
Subject to availability
8 days
Subject to availability
3 days
for installation

Contact for more details

About the service levels we have for you

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