Incomelec Services
Incomelec Service Plan
To maintain and protect your investment over time, Incomelec has designed a Support and Maintenance Plan that will adjust to the needs of your project, all include support desk, telephone support, on-site support, defined time for total part replacement.
Silver
Gold
Diamond
Service level
Days of Service
Time we will dedicate to your project
Monday to Friday
Monday to Monday
Monday to Monday
Hours of operation
We have services tailored to your needs
8 x 5
Hours/ Days
Hours/ Days
18 x 7
Hours/ Days
Hours/ Days
24 x 7
Hours/ Days
Hours/ Days
Weekends
Night Schedule
On-site response time
Maximum 16
Hours
Hours
Maximum 6
Hours
Hours
Maximum 3
Hours
Hours
Telephone response time
Maximum 12
Hours
Hours
Maximum 6
Hours
Hours
Maximum 3
Hours
Hours
Time in telephone solution
Maximum 8
Days
Days
Maximum 8
Days
Days
Maximum 3
Hours
Hours
On-site solution time
Maximum 8
Days
Days
Maximum 8
Days
Days
Maximum 3
Hours
Hours
Maintenance per year
2
per year
per year
3
per year
per year
4
per year
per year
Temporary spare parts on loan
8 days
Subject to availability
Subject to availability
8 days
Subject to availability
Subject to availability
3 days
for installation
for installation
